Frequently Asked Questions (FAQ)
1. How long does delivery take?
Delivery usually takes 5–7 business days across India.
2. How can I track my order?
Once your order is shipped, you’ll receive an email/SMS with a tracking number to monitor your shipment.
3. Do you offer cash on delivery (COD)?
Yes, we offer Cash on Delivery on most orders. Availability will be shown at checkout.
4. Can I return or exchange a product?
Yes, you can request an exchange within 5 days of delivery. Refunds are not provided as per our policy.
5. What should I do if I receive a damaged product?
Please contact us immediately at support@getmethat.shop with your order details and photos. We’ll arrange an exchange.
6. Are there any shipping charges?
Shipping charges (if applicable) will be shown at checkout. Sometimes we offer free shipping promotions.
7. Do you ship outside India?
Currently, we only ship within India.
8. What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, wallets, and COD (where available).
9. Can I cancel my order?
Orders cannot be canceled once shipped. For other cases, please contact support as soon as possible.
10. How do I contact customer support?
You can reach us at:
📧 Email: support@getmethat.shop
📍 Address: Getmethat, RMZ Galleria Residences, State Highway 9, Ambedkar Colony, Yelahanka, 560064, Bengaluru, Karnataka, India